STANDARD TERMS AND CONDITIONS OF SALE

Product and Service Description

• The customer agrees to purchase the product specified in the order form.

• The product and service include the delivery, installation, and testing of the appliance, as well as any accessories and venting materials.

• The product and service do not include any electrical or gas line work, which will be performed by a licensed contractor or tradesperson at the customer's expense.

• The product and service are subject to the availability of the appliance and the scheduling of the installation.

Payment and Cancellation

• The customer agrees to pay a deposit of 50% of the total price at the time of placing the order.

• The deposit guarantees the product and service for 90 days at the above price.

• The customer agrees to pay the remaining balance on the day of pick up or installation.

• The customer may cancel the order at any time before the installation but will incur a cancellation fee/restocking fee of 10% of the price.

• The customer may request a change in the order but will be subject to any additional costs or delays.

• The customer will receive an invoice with the final price, which may vary from the quoted price depending on the actual materials and labor required.

• The prices quoted are valid for 90 days from the date of the order.

Building Permits and Regulations

• The customer is responsible for any cost associated with obtaining necessary building permits.

• The Customer is responsible for complying with any local codes and regulations for the installation of the appliance.

• Fallon’s Home and Hearth, or the contractor/tradesperson responsible for that portion of the work, will fill out and provide the required documentation for the building permits.

• The customer agrees to allow Home and Hearth, or the contractor/tradesperson, to access the property and perform the installation according to the specifications and standards.

• The customer agrees to notify Home and Hearth, or the contractor/tradesperson, of any defects or problems with the installation within 24 hours of completion.

Warranty and Service

• The customer will receive a manufacturer's warranty for the appliance, which covers any defects in materials or workmanship for a specified period.

• The customer agrees to follow the manufacturer's instructions and recommendations for the proper use and maintenance of the appliance.

• The customer agrees to contact Fallon’s Home and Hearth for any warranty claims and provide proof of purchase and warranty.

• Labor for service performed during warranty period of product will receive a discount from the manufacturer. See Manufactures warranty for discount amount. The customer agrees to pay standard labor rates minus the discount from the manufacturer if they should require a service call during warranty period.   

• The customer understands that the appliance is sold as a secondary heat source/supplement, and that the primary heating source, such as gas, propane, oil, or electric furnace or boiler, is required by most homeowners' insurance.

• The customer understands that for pellet installs, a surge protector, supplied by the customer, is highly recommended.

• The customer understands that for inserts, any gas, wood, or pellet inserts require the chimney to be professionally cleaned prior to install.

Disclaimer and Signature

• This sales agreement constitutes the entire agreement between the customer and Fallon’s Home and Hearth and supersedes any prior or contemporaneous oral or written agreements or communications.

• This sales agreement may not be modified or amended except by a written document signed by both parties.

• By signing this sales agreement, the customer acknowledges that they have read, understood, and agreed to all the terms and conditions.

• The customer also acknowledges that they have received a copy of this sales agreement and the warranties.